Company

Jitjatjo is a high-growth tech start-up (Series A) headquartered in New York City, established in 2015.

As a contingent labor platform and staffing marketplace, we leverage A.I. and Empathic Intelligence to instantly and accurately match businesses with vetted industry professionals. We provide clients with staffing on demand and offer quality, vetted talent through our trusted platform, with unparalleled visibility, efficiency, and performance.

Creating opportunities through technology is what we do; it’s not who we are. We exist because we want to help people reach their potential, our talent to feel valued, and our business partners to thrive. We believe everyone, especially now, needs a champion, needs to be seen, needs to feel heard, and needs to be believed in. It’s time to embrace change, transform the way we work, and intentionally create a future with opportunity in abundance.

Jitjatjo’s mission is Human Betterment—the continued creation of opportunity for the world’s next-generation workforce.

Client Success Manager

The Client Success Manager reports to the Manager of Partner Engagement and is accountable for successfully supporting our clients, collaborative efforts to improve upon our products, generating marketplace demand, and achieving revenue targets across multiple lines of business.

Your Mission

Drive client success and growth across the entire client ecosystem while reinforcing Jitjatjo’s mission of Human Betterment.

Client Success

Proactively build relationships and grow client accounts both wide (number of related accounts) and deep (volume of shifts & billing revenue).

Client Research - Develop a deep understanding of each client’s segment, business, desired outcomes, and predicted gaps in success.

Sales Process Engagement - Work closely with our Sales & Marketing team to ensure potential clients are set up for success and their transition to Client Success is smooth.

Client Onboarding/Activation - Ensure our clients start using Jitjatjo quickly after downloading the app and understand how to use the app to achieve their desired outcomes.

Client Support - Work closely with our Client Support team to ensure clients receive the support they need to achieve their Desired Outcomes. Provide escalation support for break/fix issues.

Client Engagement - Develop strong relationships with clients. Provide clients with product demonstrations & training on an ongoing basis. Analyze data, identify insights, then prepare and present Quarterly Business Reviews to clients.

Client Retention - Develop and implement strategies to minimize client churn.

Client Growth - Actively seek referrals from clients to other business units, new businesses, and increase our share of their business.

Internal Reporting - Prepare and present demand forecasts internally that include positions, volume, timing, and locations for predicted demand per client. Ensure the Client Success pipeline and client data in our CRM are updated daily.

Requirements

  • 3-5 years of enterprise client success experience, preferably in a staffing environment
  • Successful history of delivering strategic support to support business development efforts as well as help clients achieve their goals
  • Exceptional communication skills, verbal, written, and presentation
  • Demonstrated ability to manage opportunities through a pipeline and structured sales process
  • Knowledge of the staffing industry is a plus
  • Willing to work outside traditional business hours on rotation

Jitjatjo is an equal employment opportunity employer. All submissions are confidential.