Company

Jitjatjo is a high-growth tech start-up (Series A) headquartered in New York City, established in 2015.

As a contingent labor platform and staffing marketplace, we leverage A.I. and Empathic Intelligence to instantly and accurately match businesses with vetted industry professionals. We provide clients with staffing on demand and offer quality, vetted talent through our trusted platform, with unparalleled visibility, efficiency, and performance.

Creating opportunities through technology is what we do; it’s not who we are. We exist because we want to help people reach their potential, our talent to feel valued, and our business partners to thrive. We believe everyone, especially now, needs a champion, needs to be seen, needs to feel heard, and needs to be believed in. It’s time to embrace change, transform the way we work, and intentionally create a future with opportunity in abundance.

Jitjatjo’s mission is Human Betterment—the continued creation of opportunity for the world’s next-generation workforce.

Client Success Assistant (CSA)

The Client Success Assistant (CSA) reports to the Client Success Representative and is accountable for successfully supporting our clients, collaborative efforts to improve upon our products, and helping the team achieve overall revenue targets across multiple lines of business.

Your Mission

Provide best-in-class, day-to-day support for all Jitjatjo clients, while driving growth across the entire client ecosystem and reinforcing Jitjatjo’s mission of Human Betterment.

As a Client Success Assistant, you will:

  • Provide triage support to all accounts (ie. first point of contact for Past/Active/Future jobs)
  • Maintain response standards as set forth in the Client Success SLA’s
  • Monitor Client Success Intercom inbox and inbound phone calls from clients
  • Ensure timely closure of past jobs
  • Identify existing Help Center articles that require updating
  • Propose new Help Center articles that address commonly asked questions
  • Flag accounts to CSR’s and/or CSM’s when CSA believes the account is at risk
  • Provide quarterback support to CSR’s and CSM’s (CSR’s and CSM’s are your internal client)
  • Share client-driven feedback on potential platform functionality

Requirements

  • A minimum of 0-3 years experience in customer service, staffing, recruiting, or similar transactional business operations. Staffing experience is a plus. Relevant internship experience can count towards years of experience.
  • Ability to advocate equally for both sides of a marketplace (businesses and talent)
  • Detail-oriented, positive-minded, and quick learning self-starter
  • Success-driven. You're always looking for ways to raise the bar
  • An articulate communicator both written and verbal
  • Analytical mindset and passion for problem-solving
  • Robust communication skills and technical aptitude
  • Ability to listen to clients and offer solutions to address their needs
  • Willing to work Thursday, Friday, Saturday, Sunday & Monday

Jitjatjo is an equal employment opportunity employer. All submissions are confidential.